Thank you for booking at Hotel Cielo, a Mexican inspired small hotel in Playa del Carmen, Mexico that embraces value based vacations as a way of life and a great way to experience the Mexican Caribbean throughout the year!
Below are our policies for the hotel including cancellations, deposits and check in/check out times
Cancellation Policy To ensure that all guests receive the rooms of their choice at the time of booking we have the following cancellation policy for reservations at Hotel Cielo.

Cancellation Policy

Deposit Policy

Check In and Check Out Times

Learn more about our Privacy Policy